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Purchases and Payment

PURCHASES AND PAYMENT


We accept the following forms of payment: MPESA, DEBIT AND CREDIT CARDS. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. All payments shall be in Kenya Shillings.

 

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees (if any), and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

 

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

Express Delivery


At present our express delivery service is only available for orders within the Nakuru CBD and immediate town area. Any express orders ordered on a particular day will be delivered by the next day at noon.

 

 

MEETING OUR DELIVERY DRIVER

 

In order to enable our delivery driver’s effect timely deliveries, they are mandated to wait a maximum of 15 minutes for each customer to receive their orders from them. After contacting a customer (either by phone call or SMS) and the customer is either unresponsive or fails to show up after 15 minutes, the driver will leave and another delivery attempt may be made which may be subject to an extra charge. 

 

Our current delivery time is between 2-5 days from the time an order is placed.  We do not have an express delivery service at present.

 

RETURN/REFUNDS POLICY

All sales are final and no refund will be issued. Please review our Return Policy posted on the Site prior to making any purchases. 

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